FAQ

Frequently Asked Questions (FAQ)

Welcome to Davanchy.in!

Find answers to the most common questions about orders, payments, shipping, returns, sizing, and customer support.

Orders & Payments

Q. How do I place an order?

Simply browse our collection, select your preferred size and color, then click Add to Cart or Buy Now. Follow the checkout process to securely complete your purchase.

Q. What payment methods do you accept?

We accept:

UPI
Debit Cards
Credit Cards
Net Banking
Digital Wallets
Cash on Delivery (COD) on eligible products and locations

Q. Can I modify or cancel my order after placing it?

Orders cannot be modified or cancelled once processing has started or the order has been dispatched.

For urgent requests, please contact our support team immediately. Assistance will depend on the current order status.

Shipping & Delivery

Q. Do you ship internationally?

Davanchy.in ships only within India.

For international orders, please visit our global platform:

www.sainly.com

Q. How long does delivery take?

Estimated delivery times after dispatch:

Location	Delivery Time
Metro Cities	3–6 Business Days
Non-Metro Cities	4–7 Business Days
Remote Areas	5–9 Business Days

Delivery timelines may vary during festivals, public holidays, or unforeseen courier delays.

Q. How do I track my order?

Once your order is shipped, you will receive:

Tracking Number
Courier Partner Details
Live Tracking Link

Tracking information may take up to 24 hours to become active.

Q. Do you offer free shipping?

Yes. We offer Free Shipping on all prepaid orders across India.

A nominal handling fee may apply to Cash on Delivery (COD) orders.

Returns & Exchanges

Q. Do you offer returns or exchanges?

Yes, eligible products may be returned or exchanged if:

The product is unused, unworn, and unwashed.
Original tags and packaging are intact.
The request is submitted within 24 hours of delivery.

Q. Which products cannot be returned or exchanged?

The following items are not eligible:

Made-to-order or customized products
Altered garments
Sale or discounted products
Accessories
Innerwear and hygiene-sensitive items
Products damaged due to customer misuse

Q. How do I request a return or exchange?

Email: admin@sainly.com

WhatsApp: +91 9116617473

Please provide:

Order Number
Reason for return or exchange
Clear product photos
Packaging photos
Unboxing video (recommended)

Q. Will I need to self-ship my return?

In some cases, yes.

Return pickup availability depends on your location and courier service coverage. If a pickup is unavailable, customers may be requested to self-ship the product.

Products & Sizing

Q. Are your products true to size?

Yes. Most products follow standard sizing guidelines.

We recommend checking the Size Chart available on each product page before placing an order.

Q. What if I'm unsure about my size?

You may contact our support team for sizing assistance before placing your order.

Q. Will the product color match the website images?

We use professional photography and accurate product representation.

However, slight variations in color may occur due to lighting conditions, screen settings, and device display differences.

Customer Support

Q. Do you offer Cash on Delivery (COD)?

Yes, COD is available on most eligible products and serviceable locations across India.

Q. How can I contact customer support?

Our support team is happy to assist you.